Question 1

How do I book a ride?

Accepted Answer

You can book directly through our online form or contact us by phone. We confirm your booking within 2 hours maximum.

Question 2

Can I cancel my booking?

Accepted Answer

Yes, cancellation is free up to 24 hours before the ride. After that, fees may apply according to our terms and conditions.

Question 3

How do I know the exact price?

Accepted Answer

The price is provided before confirmation. It's a fixed price, with no surprises, including all fees (tolls, standard waiting time, etc.).

Question 4

What types of vehicles do you offer?

Accepted Answer

We offer upscale sedans (Mercedes E-Class) and premium vans (Mercedes V-Class) for groups.

Question 5

Will the chauffeur wait if my flight is delayed?

Accepted Answer

Yes, our chauffeurs track flights in real time. 30 minutes of waiting time are included for airport transfers.

Question 6

Does flight tracking also apply to transfers to or from Orly?

Accepted Answer

Yes. Real-time flight tracking and the 30 minutes of free waiting time apply to all our airport transfers, including Orly. The chauffeur automatically adjusts the pickup time and waits at the exact terminal specified at booking (Orly 1, 2, 3 or 4).

Question 7

Are there amenities on board?

Accepted Answer

All our vehicles offer water, WiFi, phone chargers, and newspapers.

Question 8

What payment methods do you accept?

Accepted Answer

Credit card, bank transfer, and business invoicing for B2B clients. Cash payment is possible upon prior request.

Question 9

Can I get an invoice?

Accepted Answer

Yes, an invoice is automatically sent by email after each ride. B2B clients receive a consolidated monthly invoice.

Question 10

How does the business account work?

Accepted Answer

Once your contract is validated, you get access to a dedicated space to manage your employees' bookings and track expenses.

Question 11

Do you offer preferential rates?

Accepted Answer

Yes, rates are negotiated based on volume and ride frequency. Contact us for a personalized proposal.

Your questions, our answers.

Booking

Service & vehicles

Payment & billing

Business offers in Paris

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