Terms and Conditions of Sale

Article 1 - Purpose

These general terms and conditions of sale govern the contractual relationship between Blackmile and its clients for the provision of chauffeured passenger transport services.

Article 2 - Booking

Any booking is made via our website, by phone, or by email. The booking is confirmed by sending a confirmation email including the ride details and the price.

The client agrees to provide accurate information regarding the pickup address, destination, and desired time.

Article 3 - Pricing

Prices are communicated to the client before booking confirmation. They constitute a fixed package including:

• • Transport to the agreed addresses
• • Any tolls
• • Standard waiting time (10 min in the city, 30 min at the airport)
• • Water and on-board amenities

Any additional waiting time may be subject to additional billing, communicated in advance.

Article 4 - Cancellation

The client may cancel their booking under the following conditions:

• • More than 24h before the ride: free cancellation
• • Between 6h and 24h before: 50% of the invoiced amount
• • Less than 6h before: 100% of the invoiced amount

Blackmile reserves the right to cancel a ride in case of force majeure, with no compensation due by either party.

Article 5 - Payment

Payment is made by credit card, bank transfer, or by invoice for business clients with a business account.

For B2B clients, payment is due within 30 days from the invoice date, unless otherwise agreed.

Article 6 - Liability

Blackmile commits to transporting the client under the best conditions of comfort and safety. Blackmile's liability is limited to direct damages resulting from proven fault.

Blackmile disclaims any liability in case of delay due to unforeseen traffic conditions, bad weather, or exceptional events.

Article 7 - Claims

Any claim must be sent by email to contact@blackmile.fr within 7 days following the ride concerned.

Article 8 - Loyalty Program

Blackmile offers a loyalty program reserved for individual clients (B2C). Each ride completed and paid for grants 1 loyalty point.

• • Upon accumulating 10 points, the client receives a free ride
• • The free ride can be used for a trip of a maximum distance of 20 km
• • The free ride must be used within 72 hours of being granted
• • Loyalty points are neither transferable nor exchangeable for monetary value
• • Blackmile reserves the right to modify or suspend the loyalty program at any time, with 30 days' notice
• • Points earned remain valid in the event of program changes

Article 9 - Referral Program

Blackmile offers a referral program allowing existing clients to recommend the service to new users.

• • Each client has a unique, personal referral code
• • A referral is validated when the referred person completes and pays for their first ride
• • Upon accumulating 5 validated referrals, the referrer receives a free ride
• • The free ride obtained through referral is subject to the same conditions as the loyalty program (20 km max, 72h validity)
• • The referral code cannot be used by the referrer themselves
• • Any fraud attempt (fake accounts, self-referral) will result in cancellation of rewards and may lead to account suspension
• • Blackmile reserves the right to modify the referral program's terms at any time, with 30 days' notice

Article 10 - Governing Law

These general terms and conditions are governed by French law. Any dispute shall fall under the exclusive jurisdiction of the courts of Paris.